LEGAL
Refund & Cancellation Policy
Effective 9 October 2026
Before fulfilment begins
Contact us as soon as possible if you need to cancel. We will cancel and refund any amount we have not yet committed to an item, courier or other provider, subject to applicable law.
Purchase requests
If a paid product cannot be supplied, is materially different from what was approved, is defective, or another remedy is required by applicable UAE consumer law, contact Asanib so the order can be reviewed and the appropriate remedy arranged.
Unavailable items and price changes
If an item is unavailable or costs more than the allowance, we may offer an alternative, seek your approval for a change, or cancel the affected item or order and arrange the applicable refund. We do not charge additional amounts without your approval.
After fulfilment has begun
Once an item has been purchased, collected, or a courier or provider has been committed, cancellation and refund availability may be reduced to the extent permitted by law and according to costs already incurred. Any agreed manual after-hours service is subject to the terms confirmed with you before it starts.
Refund method and timing
Approved monetary refunds are normally returned through the original payment route where possible. Bank and payment-provider processing times are outside Asanib’s direct control. This policy does not remove mandatory consumer remedies.
Problems with an order
Email support@asanib.com with order details and a clear description of the issue. For an urgent after-hours delivery issue, call +971 58 523 5595.